Objectstream helps Tennessee implement Titling and Registration solution
Overview
Objectstream offers a broad range of design and IT-related services, including application development and maintenance, software development consultancy, project management, and business consulting. Our highly skilled software development professionals are helping the State of Tennessee implement a new Vehicle Titling & Registration enterprise solution (Title & Registration User's System of Tennessee, or TRUST).
The Challenge
- Replace the current legacy Title & Registration system with a web-enable system using newer technologies
- Enable the capture of details and activities related to customer interaction
- Provide more services using fewer resources to the citizens of Tennessee
- Streamline government processes and increase productivity
- Provide seamless integration with existing systems
- Provide reliable and secure data
- Leverage technology to re-engineer in-house work processes and enhance customer service
- Provide highly trained IT staff with exceptional customer service
- Provide quality customer service to every user
- Provide a reliable, secure infrastructure
- Improve business processes by leveraging technology
- Minimize risk while maintaining a high level of quality
The Solution
TRUST is a state-of-the-art online system designed to give the State of Tennessee access for registering and licensing their motor vehicles. The project will be implemented in phases and will utilize a customer-centric focus to achieve excellence in services offered through their motor vehicle related divisions. The system will be designed to accommodate six million plate renewals per year. The new system will be placed in all 95 counties, giving the 900 users and county clerks greater capabilities when working with their customers. TRUST will improve titling and registration processes for the state and its citizens through an innovative web-based interface, which provides the ability to renew auto registrations. The new system will replace current aging systems, providing greater functionality and flexibility in automotive titling and registration, deterring fraud and improving law enforcement capabilities.
TRUST provides many new enhancements - one of the major enhancements is all activities will be around the concept of customer. The customer-centric feature will allow search capability of customers, maintaining customer details, merging duplicate customers, vehicle inquiries and the activities related to the customer. Through web services, this comprehensive system solution interfaces with Tennessee Bureau of Investigation and allows external vendors to submit data. Additionally, routing capabilities are provided through workflow substantially enhancing productivity.
The Results
Objectstream plays an integral role in this ongoing contract with the State of Tennessee to deliver a new web-enabled system as replacement of the current legacy Title & Registration system. Whether it be converting legacy systems to newer technologies or providing high-end technology capabilities, Objectstream is supporting the successful delivery of strategic IT objectives to the State of Tennessee. As a trusted partner, Objectstream continues its reputation of providing state and federal government agencies with quality services at lower costs.
